Returns & Refunds

We offer a 30 day returns policy, excluding personalised products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase. 

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. 

You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs. Contact us at if you would like to return your goods to us and we will help.

Faulty or Damaged Goods

If your order is damaged or contains faulty goods, please contact the help desk at with your name, order number, details of the product and the issue. Our team will be pleased to help replace the goods or refund you in accordance with your legal rights. This does not affect your statutory rights.