Lots of you have been getting in touch with questions about Wiper and True, our beers, and our home delivery service. To make things easy, we’ve pulled together answers to the most frequently asked questions. Don’t hesitate to get in touch on social media or drop us a line on email@example.com if your question hasn’t been answered, or you just want to tell us something!
ARE YOU STILL BREWING?
Yes, yes, emphatically yes! Our popular craft beer home delivery service is an easy way to get beer straight to your home, whether you’re a St Werburghs local or live further afield. We’re brewing and canning beer as fast as our Bristol brewery can handle it! We’re also still delivering beer to lots of our stockists; Bristol craft beer shops, bottle shops, Bristol pubs offering takeout cans and draft beer, and lots of further afield stockists, too.
CAN I BUY TAKEAWAY BEER FROM THE BREWERY?
Yes you can. Each week, we open a Can Kiosk at our Bristol brewery, selling takeaway cans and cases of our brews. The Wiper and True Can Kiosk is currently open Wednesday - Sunday. Think of it like a mini craft beer shop, right in the heart of St Werburghs, Bristol, and direct from the source. You’ll be able to peer at the tanks that brew the beer as you pick your cold cans from the fridge. You can find out more about this Bristol craft beer hotspot by clicking here. Please note that you won’t be able to collect orders made online at the brewery; they will be delivered using our courier service, Monday - Friday.
HOW CAN I GET MY HANDS ON WIPER AND TRUE BEERS DURING THE PANDEMIC?
The easiest way to get your fridge stocked up with freshly canned Wiper and True beers is through our online shop. Just place an order online, and we’ll deliver it cleanly and safely to your door (or nominated safe space), whilst maintaining full social distancing. If you’re local to our Bristol brewery in St Werburghs, you could also pop over for some takeaway cans when we open our Can Kiosk - currently open Wednesday - Friday. We’re also stocked in a large range of Bristol’s craft beer shops, bottle shops, corner shops and more, so you should be able to grab a can or two when you’re out doing your shopping. Drop us an email or get in touch on social media if you’d like a list of our stockists in Bristol.
I WANT TO ORDER SOME WIPER AND TRUE BEERS ONLINE, WHEN WILL THEY ARRIVE?
You can order our beers online through our online shop. Online orders take 1-2 working days to be delivered, whether you're just down the road in Bristol, or slightly further afield.
Please note that we can’t offer specific delivery slots at specific times, as we’re only a small team. Please also note that the couriers who ship our beer only deliver Monday-Friday, not weekends.
HOW MUCH DOES SHIPPING COST, AND HOW LONG DOES IT TAKE?
If you live in one of the following postcodes, free delivery for orders over £25 will automatically be applied to your order upon checkout:
BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS13, BS14, BS15, BS16, BS32, BS34, BS35, BS36 and BS37. Within BS8, free delivery includes BS8 1, BS8 2 and BS8 4.
Otherwise, if you are local and your order is under £25, it will cost £5.99.
All other orders will be charged £5.99 postage. All orders take 1-2 working days to be delivered.
ARE YOU DELIVERING ABROAD?
Unfortunately not. Given how quickly the Covid-19 situation is fluctuating, we’re sticking to UK mainland deliveries. We also cannot deliver to Northern and Southern Ireland, Guernsey or Jersey.
IS IT SAFE FOR YOU TO BE DELIVERING BEERS?
Yes. Both our in-house delivery team and external courier service are practising the strictest cleanliness practices, sterilising their vans, hands, pens, steering wheels etc. regularly. Our delivery service is completely contactless, and if you would prefer us to leave your beers in a safe space rather than ringing your doorbell that’s absolutely fine - just let us know in the ‘Additional delivery notes’ section of the checkout on the online shop.
DO YOU SELL MIXED CASES OF WIPER AND TRUE BEERS?
Yes, although these mixed cases are really popular and always sell out quickly! The best way to guarantee you get your hands on them is to follow us on social media and turn on notifications for our posts, so you’ll get told when we share a shop update. If they're in stock, you'll find our mixed cases here. You can also pick and mix to create your own dream mixed case, using our Build A Box option.
HOW DO YOU SOCIALLY DISTANCE IN A BREWERY?
Our brewing and packaging teams have moved to working in shift patterns, so there are never more than three of them in the brewery at any one time. This makes it much easier to practice proper social distancing. All surfaces, kit and equipment is sterilised between and during shifts, and it goes without saying that anybody with a hint of a symptom, or living with anybody displaying a hint of a symptom, is staying at home.
DO YOU OFFER BREWERY TOURS?
Yes, when we aren’t in lockdown, although all of our brewery tours are currently paused until further notice. We usually host tours of our Bristol brewery every Saturday. You can read all about the brewery tours here. For groups of five or more, we can also offer private tours and craft beer tasting events at the taproom; please email us on firstname.lastname@example.org if you’d like to arrange a private event.
IS THE WIPER AND TRUE TAPROOM OPEN AT THE MOMENT?
Yes! Our Bristol brewery taproom is back open for drink-in. You don't need to book, since we only take walk-ins. Find out more here.
If there’s anything else you’re unsure of and would like to discuss before placing an order, or you’d just like to have a chat, then drop us a line on email@example.com, or via any of our social channels. We’re always happy to talk about beer!