Shipping policy

Delivery 

Shipping on orders over £50 is free to the UK Mainland. Shipping on orders under £50 has a flat rate of £4.99.

When Will It Arrive?

Order before 2pm, Monday to Friday, and we’ll dispatch the following working day. Delivery should happen to your address the following day. For example, if you order at 1pm on Tuesday, your order will be dispatched on Wednesday and delivered on Thursday. 

Click and Collect

Click and collect is available from The Taproom, Old Market, Wednesday to Saturday. Order by 2pm and your order will be ready for collection the next working day, within our working hours. The collection address is Wiper and True, Unit 11, City Business Park, Easton Road, Bristol BS5 0SP. Find out how to get to the taproom here.

For more information read our shipping and click and collect page.

DELIVERY AREAS & COSTS

Please note that shipping area postcodes are dictated by our courier partners, DPD and UPS.

UK Mainland	DPD	£4.99
Scottish Highlands/Islands, Isle of Man and Isle of Wight	UPS	£9.50
Northern Island	UPS	£10.50

Once your order leaves our warehouse you will receive an email to let you know a parcel is on its way. You will then receive a second notification to inform you the courier has your parcel and a third notification on the morning of delivery with your one hour time window. 

You’re in control with the DPD app, which you can download here. In the app you can arrange a safe place, rearrange a delivery time, add a what3words location and track your order on the delivery route. Alternatively, you can track your parcel with a range of in-flight options using the following link https://track.dpd.co.uk/. 

The UPS app offers a range of options, which you can download here. In the app you can track a parcel, select an alternative delivery location, add delivery preferences and add driver instructions. Alternatively, you can track your parcel using the following link:  https://www.ups.com/track

WHAT TO EXPECT 

As soon as you place an order, you will receive an order confirmation email from Wiper and True. You will then receive another email with tracking information once your order has been despatched. Please note that tracking events may take a few hours to load, so don't worry if it doesn't show you details of delivery immediately. Please also check your junk or spam mail if you feel you have not received delivery notification.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery and a notification sent via email or SMS. If no instructions are received then the courier will attempt one further delivery on the next working day. Should these delivery attempts fail, the goods will be returned to us and a full refund for the product will be issued to your original payment method, minus the delivery charge. You can download the DPD app download here, where you can opt for your parcel to be left with a neighbour, in a safe place or you can choose another delivery date that is more suitable for you.

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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence. Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.