Help Centre
Welcome to the Wiper and True Help Centre. You can find answers to frequently asked questions here, or if you can't find the information you're looking for, send an email to hello@wiperandtrue.com.
Delivery Information
How long does delivery take?
We fulfil and dispatch orders Monday to Friday, but not on weekends. Orders placed by 11am will be fulfilled and dispatched on the same day, using DPD's tracked next-working-day service.
- An order placed at 10am on a Thursday will be fulfilled and dispatched the same day, and delivered on Friday.
- An order placed at 12pm on a Thursday will be fulfilled and dispatched the following day (Friday), for delivery on Monday.
- An order placed after 11am on Friday will be dispatched on Monday for Tuesday delivery. This includes orders placed over the weekend on Saturday and Sunday.
- An order placed at 12pm Monday will be dispatched on Tuesday for Wednesday delivery.
Please note that we cannot fully guarantee these timeframes, as there are occasionally delays and problems within the courier network that are outside of our control.
What if I'm not in?
Our courier, DPD will provide you with tracking details once they have your order. You can use the tracking number on their website and make any amends to your delivery.
If you are not in when delivery is due, a card will be left with details of how to rearrange your delivery. If no instructions are received DPD will then attempt one further delivery on the next working day.
Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge.
Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.
How much does delivery cost?
Shipping is free for orders with a basket value of over £50. For orders under £50, shipping costs £5.99.
How do I track my order?
Once your order has been dispatched you will receive an email with a link from DPD to track or make any changes to your delivery.
Where do you deliver?
We can only deliver to the UK mainland, excluding Northern and Mainland Ireland, Guernsey and Jersey.
Do you offer click and collect?
We offer free click and collect on all orders. Collection is only available from our Old Market Taproom, not our St Werburghs site. The collection address is:
The Wiper and True Taproom, Unit 11, City Business Park, Easton Road, Bristol, BS5 0SP
Choose Click and Collect at checkout, you can then select your pickup date and time.
Returns
View our returns policy
If you would like to request a refund, please get in touch within 14 days of receiving your order by emailing shop@wiperandtrue.com. To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned, including:
-
Perishable Goods (i.e. Beer)
-
Gift Cards
Original delivery charges are non-refundable if your order is returned, except in cases where there is faulty or broken goods.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment within 14 days of receiving returned goods.
How do I return my order?
If you would like to return your order and request a refund, please get in touch within 14 days of receiving your order by emailing shop@wiperandtrue.com.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage.
How long do refunds take?
Refunds will be issued back to your original method of payment within 14 days of receiving returned goods.
What should I do if I received faulty or damaged goods?
If you received faulty or damaged goods, please contact us at shop@wiperandtrue.com with your name, order number, details of the product and the issue. We will replace the goods or refund you in accordance with your legal rights.
Beer Care
How should I store and serve my beer?
All our beer is unfiltered and unpasteurised, which means it may contain a small amount of sediment. For best results our beer should be refrigerated and stored upright, and when you come to serving your beer, pour it gently.
Other FAQs
Do I need to book a table at the taproom?
No, you don't need to book a table to visit us; we accept walk-ins at both our St Werburghs and Old Market taprooms.
When are you open?
You can view our St Werburghs taproom opening hours here and our Old Market taproom opening hours here.
Do you offer brewery tours?
Not currently, but we will do soon. Keep an eye on our social media pages for announcements!