Frequently Asked Questions

You can pay using express checkout with Paypal, Google Pay, Apple Pay and Shop Pay. You can pay for your order with a credit card (Visa, Mastercard, Maestro, Amex), Paypal, Shop Pay, Google Pay and Apple Pay.

Please email us on shop@wiperandtrue.com and our team will send a VAT receipt across to you.

If you realise you’ve made a mistake with your order, no problem! Please email us as quickly as possible, replying to your order confirmation email with details about what you’d like to change. We can change your order details up until the order is processed on our side, which usually happens within 24 hours. Please note we are not liable for delays or delivery issues arising from an incorrect delivery address or other changes.

The best way to find out if a product is back in stock that you’re waiting for is to sign up to our newsletter (there’s an option to do this in the footer of our website). Our newsletter subscribers are always the first to hear about restocks and other new products.

• UK mainland: we use DPD’s next business day courier service for all UK Mainland orders. If you order by 11am on Monday to Friday, we’ll dispatch the same day. This means your order should arrive the next working day. Orders placed after 11am will be dispatched the following day. Orders placed after 11am Friday will be dispatched the following Monday.
• Orders to Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man are sent via UPS on a two day service.

Once your parcel has been dispatched from the Wiper and True warehouse and is with the courier you will receive an email with tracking information. On the morning of the delivery day you will receive a one hour delivery window. You can also check the status of your delivery via https://track.dpd.co.uk/.

We ship to the UK Mainland, Northern Island, Isle of Man, Isle of Wight and Scottish Highlands and Islands.

Shipping on orders over £50 are free to the UK Mainland. Shipping on orders under £50 has a flat rate of £4.99.

Shipping to Isle of Man, Isle of Wight, Scottish Highlands and Islands incur a £4 surcharge in addition to the flat rate of £4.99.

Shipping to Northern Ireland has a flat rate of £10.50.

Please check your tracking number on the courier’s platform for any updates. If this doesn’t resolve your issue then please email us and we’ll get you sorted. 

Please note that delivery can sometimes be affected by local circumstances such as road closures and extreme weather conditions which will affect our delivery time estimates.

Please check your tracking number for updates, as our courier services will take a photo as proof of delivery. Please confirm the parcel has not been delivered to a safe space or neighbour. If you still cannot find the order please email us with your order number and tracking number, and once we can verify your missing package we’ll chase our delivery partner for you and ensure that your order is fulfilled as soon as possible.

If you have a discount code, remember to add it into the ‘discount code’ section at checkout before you finalise your order. Please note that if you forget to apply your discount code, we cannot apply it after the order has been placed, but you can hold onto your code for your next purchase, as long as the code hasn’t expired.

If you believe your discount code is valid but isn’t working, please email us with the code in question, a screenshot of the error screen, and a short explanation of the problem, we’ll help you out. Please note that discount codes do not apply to Gift Cards, subscriptions or brewery tour tickets.

No, we are unable to stack discount codes.

Click and collect is currently only available from The Taproom, Old Market. The collection address is Wiper and True, Unit 11, City Business Park, Easton Road, Bristol BS5 0SP. Please don’t try to collect from The Barrel Store in St Werburghs, as the team there will not be able to process your collection.

Click and collect is available from our The Taproom, Old Market, Wednesday to Saturday. Order by 11am and your order will be ready for collection the next day. The collection address is Wiper and True, Unit 11, City Business Park, Easton Road, Bristol BS5 0SP.

Once your order is ready for collection you will receive an email with your collection details.

Please bring your confirmation email and a form of ID.

Once an order is ready to be collected, we’ll let you know via email. We’ll then keep your order for seven days.

If you’re unable to collect your order, please email shop@wiperandtrue.com and we'll issue a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase. 

If you want to return something to Wiper and True, the goods must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods, in which case we will also refund your shipping costs. Contact us at shop@wiperandtrue.com if you would like to return your goods to us and we will help.

We only offer exchanges or replace items if they are defective or damaged. If you do need to arrange a replacement for these reasons, please send us an email at shop@wiperandtrue.com

Our returns policy is for 30 days, including for faulty goods. If 30 days have gone by since your purchase, then unfortunately we can’t offer you a refund or exchange.

If your order is damaged or contains faulty goods,please contact the help desk at shop@wiperandtrue.com or call 0117 941 2501 and our team will be pleased to help.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at shop@wiperandtrue.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

You can do all of these things and more from your Wiper and True account, just log in here and click ‘manage subscriptions’.

Yes, you can remove, swap and add any of our flagship beers to your subscription plan at any time.

You’ll be charged when you first create your subscription, and after order, you will be billed on each renewal date. The frequency of your subscriptions is set by you.

You can update your payment details at any time by logging into your account portal and heading to payment methods.

Yes, from your account portal you can add any of our’ flagship beers to your next subscription order by selecting add a product and one-time.

Within each beer’s product page, scroll down to Ingredients, where all ingredients are listed and any allergens will be marked in bold.

We aim to send the freshest beer possible and you’ll never receive a beer with less than a month before its best before date. You can find the best before date on the base of each can.

All our beer is unfiltered and unpasteurised, which means it may contain a small amount of sediment. For best results our beer should be refrigerated and stored upright, and when you come to serving your beer, pour it gently.

Yes, we do. Please email us on shop@wiperandtrue.com with your requirements and we’ll be delighted to help.