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Privacy Policy



Wiper and True ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).


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Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.


This means we decide how your personal data is processed and for what purposes. Our contact details are: 2 York Street, St Werburgh’s Bristol BS2 9XT. For all data matters contact Michael Wiper, our Data Representative at:

+44 (1179) 412 501

Wiper and True, 2 – 8 York St, St Werburghs, Bristol, BS2 9XT



We use your personal data for the following purposes:

  • To deliver and provide products or services; 
  • To establish and maintain customer accounts; 
  • To contact you about our products and services, for example through our stock list; 
  • To maintain our own accounts and records; 
  • To inform you of occasional promotional events or activities, unless you have opted out of receiving occasional promotional activity; 
  • For business management, planning and forecasts, including accounting and auditing. 

You may give us information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for or purchase a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. 


With reference to the categories of personal data described in the definitions section, we may process the following categories of your data:
Personal data - Name, addresses, telephone number, email address, financial and credit card information, bank account details, gender, date of birth.

We have obtained your personal data from information that you have given us through, for example, buying our products, responding to a survey, entering a competition, trade references, emailing us or your subscription to our email campaigns.

We may also have obtained data from publically available information such as Companies House, Google or industry forums.




Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

  • Consent of the data subject
  • Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract. For example: paying invoices, delivering products etc
  • Processing necessary for compliance with a legal obligation. For example audits, HMRC compliance etc
  • Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject. For example to supply you with a product that you need as part of an ongoing/active relationship

More information on lawful processing can be found on the ICO website


Your personal data will be treated as strictly confidential, and will be shared only according to our specified instructions with carefully selected third parties such as those involved in processing accounts and payments, professional advisors or when it is necessary to involve a third party service provider to facilitate or offer our services such as delivering your orders and booking tickets for events.

We will never share your personal information with a third party that is not directly related to us delivering on our obligation to you or to let you know about Wiper and True.


We keep your personal data for no longer than reasonably necessary according to our data retention policy and in order to fulfil our legal, operational or contractual commitment to you as a customer, client or supplier. 



We require your personal data if it is a requirement necessary to enter into a contract with us or if it is a legal obligation. 

Otherwise, you are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we cannot carry out the list delineating the purposes of processing your personal data above.




Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).



Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing safeguard: any Third Party we work with must have an annually certified agreement that is GDPR compliant, such as the EU-U.S. Privacy Shield Framework. Please contact us on if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

We do not transfer personal data outside the eea. However, Mailchimp’s servers are located in the USA. MailChimp has an annually certified agreement to EU-U.S. Privacy Shield Framework and is GDPR compliant. MailChimp’s Privacy Policy can be found here, and an explanation of the EU-U.S. Privacy Shield Framework here.


We do not use any form of automated decision making in our business.


If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


To exercise all relevant rights, queries or complaints please in the first instance contact our Data Representative Michael, on 01179 412 501 or

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.